
Ashley Nicole
I've had this tv and app for about two years, never had much of an issue. Recently got a new phone and logged in to the app to find my device missing. so that's fine, I know how to add it back up. Click add device, tv, then it loads and gives up. I've tried uninstalling app, trying a different phone which has always had the app and worked, and same thing: device is gone. Tried it on there thinking it's just a phone issue, still loaded and gave up. Updated tv, same issue.
90 people found this review helpful
LG Electronics, Inc.
20 March 2025
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us via Chat with LG feature within the app or at thinq@lge.com. Thank you. ^LG

Austin Ladd
I used to be an LG loyalist, telling everyone they should buy this brand. The new push to sync all tvs into the app and "connected" device has really slowed everything down, imo. The tvs seemingly have way more connectivity issues than ever before. Apps may or may not work when turning on the TV. Have had to factory reset two TVs in the past week. brutal. figure it out LG
55 people found this review helpful
LG Electronics, Inc.
28 March 2025
Could you please be a little more specific about what is not working? For troubleshooting connection issues, please visit https://www.lg.com/us/support/getting-started-with-lg-thinq If you're still in need of assistance, please reach out to us via Chat with LG feature within the app. ^LG

Cliff Bargar
Really only provides the bare minimum of functionality. The troubleshooting misses very simple issues (when our dryer was delivered the sensor for whether the door was closed was disconnected and we had to do a lot of research to figure that out). It also requires full internet, not just wifi to function (other smart device apps work if you're on the same wifi network even if the internet is disconnected), and it doesn't record information on cycles performed while the internet is out.
37 people found this review helpful
LG Electronics, Inc.
25 March 2025
We regret to see you are unsatisfied with the performance of our application. Your feedback is greatly appreciated. Our app developers are working to provide a better customer experience. ^LG