DiDi - Request a Ride

Contains ads
2.9
1.16M reviews
100M+
Downloads
Content rating
Rated for 3+
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About this app

We’re committed to your safety at DiDi. We’ve established a Safety Standard that you can trust – because you have the right to move without fear.

And with DiDi Rider, your destination is at your fingertips. Just open the app and enter where you want to go, and a driver-partner will help you get there.

DiDi Rider Services

Express:
Quick and affordable rides, up to 2 people. Easy & affordable.

Max:
Spacious and affordable rides for groups up to 6 or extra luggage.

Rideshare:
Match with another traveler in the same direction and split the cost. Up to 40% cheaper than DiDi Express rides.

Delivery:
Affordable, on-demand city-wide delivery. Low delivery fares starting from $6.30 for 24/7 on-demand delivery.

Whether you’re heading out with friends or need a ride from the airport, DiDi can get you there safely, at a fraction of the cost. Request a ride with DiDi Rider!

Let your dollar travel further with our everyday low fares and exceptional service. Head to the app to enjoy affordable rides by riding with DiDi.

Why choose DiDi Rider?

Low Fares Every Day

At DiDi we believe that ridesharing should be an affordable experience for everyone. That’s why we charge less for our service than competing ridesharing services. DiDi fares are consistently lower than other ride-hailing and taxi services, which means you get to save more money to spend on the activities you love.

Request a ride to enjoy affordable rides by riding with DiDi.

Fast & Reliable

We’ve got over 130,000 drivers at your fingertips across Australia & New Zealand, which means you can find a ride fast.

Easily connect to a driver via the DiDi Rider app in seconds, and you’ll have a car at your location in minutes! Request a ride now!

Safety First

Get added peace of mind while you're riding. We’re committed to helping make every ride with DiDi as safe as possible.

All our drivers have undergone extensive background checks, facial verification, vehicle inspections, ongoing monitoring & more. We offer world-leading in-app safety features such as trip check-ins, phone number, and home address anonymization, sharing your trip with trusted contacts, and more.

Award Winning Rideshare

Aussies have rated DiDi the best ridesharing service in Canstar Blue’s 2020 review, giving it five stars over 8 categories, including reliability, customer service, cleanliness, value for money, and more!

Driver Friendly

Our drivers get to keep more of your fare compared to competing for ride-hailing services, which means that by using DiDi you also support the livelihood of local drivers. It’s a win-win choice for both you and your driver.

Questions about DiDi Rider Australia or need help with our ridesharing platform? Access to: https://australia.didiglobal.com/rider/help/ or email us help.rider@au.didiglobal.com

Request a ride to enjoy affordable rides. Download DiDi Rider now!
Updated on
2 Jun 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info and Device or other IDs
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.9
1.16M reviews
Danni G.
5 March 2025
Never using it again, I was charged cash and the app is still requesting me to pay via card. Worst part? When I try to open a request the help centre won't let me, it automatically shows that "the issue doesn't apply to this trip" (it is my exact issue though??). Perhaps the driver was mistaken, so I wouldn't take it up with him, but I cannot give that grace to Didi since they won't even let me report this, I can't even talk to a rep at all. Absolutely abysmal costumer service.
167 people found this review helpful
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DiDi Global
6 March 2025
Thank you for telling us about your experience. We’re sorry it wasn’t as you expected. Our commitment is to continually improve, and feedback like yours helps us grow.
Beng Loong Thong
15 February 2025
I'm one of the many people here who got scammed by their driver. Accepted my ride and then stopped moving hoping for a cancellation fee. Customer service is non existent and when I try to call, I'm given a message that there's an app error and disconnected. Well you can keep waiting for the cancellation because I'm not cancelling. Called an Uber and it arrived in 5 minutes. I'll probably use Didi only in emergencies, because I can't get help if there's any trouble.
43 people found this review helpful
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DiDi Global
18 February 2025
Thank you for telling us about your experience. We’re sorry it wasn’t as you expected. Our commitment is to continually improve, and feedback like yours helps us grow.
Matthew Brough
1 December 2024
Drivers ruin this app. Going to airport. First driver accepts, immediately sends 'Im at the pick up point' from 2km away, then immediately cancels. I request again. Same driver accepts again. I cancel. Request again. Another driver accepts. Doesn't move in light traffic for 10 minutes. I cancel, request uber, arrives within 1.5 minutes. Driver is great. I delete Didi, live a happy & stress-free life. Bye 👋
34 people found this review helpful
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DiDi Global
13 December 2024
Thank you for telling us about your experience. We’re sorry it wasn’t as you expected. Our commitment is to continually improve, and feedback like yours helps us grow.

What's new

- Various improvements and bug fixes
- Improved some page display details of product presentation

App support

About the developer
DIDI MOBILITY INFORMATION TECHNOLOGY PTE. LTD.
privacycenter@didiglobal.com
C/O: PRIMACY PARTNERS PTE. LTD. 111 North Bridge Road #06-20 Peninsula Plaza Singapore 179098
+86 134 6639 1210

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