RIU Hotels & Resorts

1.6
11.6K reviews
1M+
Downloads
Content rating
Rated for 3+
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About this app

With the RIU Hotels & Resorts app, planning and enjoying your vacation has never been easier. Access a wide range of services designed to offer you an unforgettable stay, all from the comfort of your mobile device.

Stay, Enjoy, Repeat… Your trip starts in the RIU Hotels & Resorts app!

What will you find in our App?

• Quick and easy booking, explore our destinations and find the ideal hotel for your trip. Make reservations anytime, anywhere with total comfort.
• Reservation management, access the details of your reservations, make modifications and efficiently manage your stays.
• Avoid queues when you arrive at the hotel and check in directly from the app.
• Complete hotel information: check activity and show schedules, facility details, menus and much more, all in one place.
• Direct communication with reception for any request you may have during your stay. Book our spa services or your table at the main restaurants. Choose from a multitude of activities and make the most of your stay.
• As a RIU Class member, enjoy special rates and additional benefits throughout the year. And if you are not yet a member of our loyalty program, join now and access all its advantages!

Start your adventure with RIU today! Download the app and take full control of your vacation in the palm of your hand 📲.

If you have any questions or suggestions, contact us at appsupport@riu.com 📩.

FOLLOW US:

• Facebook: /Riuhoteles
• Instagram: /riuhotels
• Twitter: @RiuHoteles
• YouTube: RiuHotelsandResorts
• Pinterest: /riuhotel

Visit us on www.riu.com
Updated on
May 15, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location and App info and performance
This app may collect these data types
Personal info, Financial info, and App activity
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

1.6
11.3K reviews
Elaine Howard
April 20, 2025
App is quite slow and when you press the back button at the bottom of your screen (instead of the one at the top of the app) it takes you all the way back to the launch page and you have to login again. Really frustrating. A few of the menus are in Spanish as default as well for some reason when English is selected as language.
2 people found this review helpful
Did you find this helpful?
Riu Hotels & Resorts
April 22, 2025
Thank you for your comment. Could you please email us at appsupport@riu.com to let us know which hotel this is happening at? We'll try to resolve the issue. We'll be waiting 😄😄
Steve Aspinall
April 24, 2025
Good app overall, does what it says on the tin. However, currently having an issue with restaurant booking at RIU palace santa maria, the app is allowing booking for a requested day, however is displaying the previous date once the booking process is completed. Checked with hotel and their record of the booking is correct, it just seems to be an issue with the app.
5 people found this review helpful
Did you find this helpful?
Riu Hotels & Resorts
April 28, 2025
Hello Steve, we are sorry for the inconvenience. We are happy to inform you that the problem has now been solved📲✅ We would love to have you back and for you to enjoy all the options that our App has to offer, if you have any problem, we're at your disposal by emailing appsupport@riu.com📲⭐⭐⭐⭐⭐
Loïc D.
April 27, 2025
The app is a bunch of webviews so it's not the most reactive. The most annoying part is how it's not handling the back button/gesture of Android phones. It's very frustrating to instinctively use the back gesture and to need to select the hotel again.
Did you find this helpful?
Riu Hotels & Resorts
April 28, 2025
Hello, we are sorry for the inconvenience caused. We take note of your feedback for future improvements. Thank you for your time. 😄⭐⭐⭐⭐⭐📲

What’s new

This version brings some improvements to make your experience with our App even more comfortable:
- Full transparency, improving the information in our payment process
- Streamlined search processes, providing a simpler search process so you don't waste time
- Bug fixes in navigation
Thank you for updating and get ready to enjoy!